I go to Safeway tonight and once I use my debit card their computer freezes, the supervisor comes over and tells the cashier to go help other customers and then she disappears for 10 minutes or so, never once saying anything to us. So when she finally comes back she says the charge didn't go through and everything needs to be rung up again.
I know how things work, I knew my card went through so I told her I didn't believe she needed to charge me again and she started to anyways, wouldn't let us leave without paying another $107 for the same *** groceries. Again never apologizing or saying anything, no guarantee of anything except forcing us to pay again. I told her I believe she charged me twice and just gave me the name of their bookkeeper. Sure enough I get home and check my bank account, charged twice the same *** amount.
So I called Safeway and when I get someone the guys says "oh yeah after you left she figured out it charged you twice, you can come back in before 8 and get a refund if yo bring the same card." And yes it was about 7:15 at this point so they knew I was coming back soon and once I get there the supervisor "conveniently" took her lunch and left me to some poor guy who didn't know what to do but apologize that they couldn't give me a refund after all. He said it's "supposed" to be done automatically but that there was nothing that could be done right then. I demanded my money or some sort of guarantee, $107 is a lot of money to me and after all that horse *** they put me through couldn't give me anything. I asked to speak with a manager or to call someone but he said he didn't know who to call and that there was nobody else there.
Well too bad because now I'm never shopping there again and I'm going to make sure people know your customer service blows. Thanks a lot dicks.
Monetary Loss: $107.