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I have a medical condition which means I need to use the toilet urgently sometimes. sadly this happened on July 5th at about 10.15am, guard was in there for AGES flushing toilet, I vented to an employee who took a horrible attitude towards me comparing her own weak bladder to my medical condition and creating a competition, this was an EMPLOYEE who berated me telling me that EVERYONE HAS TO GO TO THE TOILET URGENTLY, she then berated me for not using the other toilets the other side of the cafe (which I didn't know about) the whole experience was very upsetting and I'm shocked that Safeway employees people who are so disrespectful to their customers and abuses them in this way, she enjoyed berating me and making me feel like nothing in front of a group of employees, I will never forget this treatment.

User's recommendation: don't try to use the toilet if the security guard needs it! don't expect any sympathy or respectful treatment!

Preferred solution: Let the company propose a solution.

Location: Washington, District Of Columbia

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