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Customer service
1 comment

Every single time I go to this store there are long lines. One particular evening, there was one checker and 14 customers waiting and self-check out machines were turned off.

Why? People were getting upset and abandoning full carts full of stuff. There were other employees stocking the shelves, but no one instructed them to open a lane. Additionally, the heavy set Native American lady who usually attends to the self-checkout line is unhelpful and she has one speed, slow.

One particular checker named "KC" is always in a great mood and seems to enjoy working with the public. I usually go to his lane if I can.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from May 23, 2017.
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Oakland, California, United States #1355481

I agree! I just waited in the dam line twice with 20 people or more. Sucks!

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