On dozens of occasions, I try to swing by the local Safeway (the nearest grocery store to my house) for a few items. Without fail, I'm met with unacceptably long checkout lines.
I have never encountered such long wait times. There will maybe be 3 clerks working - one in customer service, one in express, and one in the regular checkout. This includes during the dinner rush and weekend rushes. I find this lack attention to customer service appalling.
A quick errand to buy 2 items should NOT take 25 minutes in the store, particularly when I know exactly where to find my items.
I'm betting Safeway is trying to save money by cutting back on stocking clerks, checkout clerks, and anyone who might be of the slightest assistance to customers. Sorry, but I won't be back.