Not resolved
2.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Location
0 comments

I bought some Safeway pasta sauce. It was on a $5.00/Friday special.

I was charged for 7 bottles instead of 6. Once I got home I realized this and wrote to Safeway in Pleasanton, CA. After reminding them 3 times that I have NOT heard from them, they responded. They then asked me to take my receipt to the manager for a refund.

I threw the receipt away after a couple of weeks and did not have it. I wrote to Safeway about this also but never heard back (to no surprise). The special was 3 bottles for $5.00. For $1.67 I was not going to go back to the store (cost more in gas) but hoped they would have made it right.

When I initially wrote to them I sent my receipt number, phone number to track it, etc. Unfortunately Safeway is the closest store in the area.

I may have to *** the bullet and travel farther to Sprouts in the future. Good customer service-NOT.

Product or Service Mentioned: Safeway Manager.

Reason of review: Poor customer service.

Monetary Loss: $2.

Preferred solution: Let the company propose a solution.

I didn't like: Hike up prices and then offer discounts.

Company wrote 0 public responses to the review from Feb 24, 2016.
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