Zahava Cyl

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Verified Reviewer
| map-marker Rockville, Maryland

Rude customer service near self check out.

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Safeway - Rude customer service near self check out.
Safeway - 14939 Shady Grove Rd, Rockville, Maryland. This location is convenient and I shop there often. From March each time I'm checking my items out (it's usually 3-4, so self-checkout is faster) somebody Safeway employee is coming and starting to check my items. Today 2 attendees come, searched through my bags, compared scanned items with what they found, left. They didn't apologies, didn't explain why and what's fore. Good thing - there is Giant close. Will have to switch - shopping in Safeway become disgusting.
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Pros:
  • Convinient location
Cons:
  • Rude employees

Preferred solution: Apology

User's recommendation: Don't shop in Safeway on Shady Groove in Rockville.

Samuel B Oys

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Verified Reviewer

191916

Safeway - 191916
Safeway - 191916 - Image 2
Safeway - 191916 - Image 3
Safeway - 191916 - Image 4
Gift card redemption code is a fake. Only 11 numbers instead of 13 numbers when I scratch the bar code on the back of the card.
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Loss:
$40
Pros:
  • Very nice and helpful
Cons:
  • Had to call a number to get this issue resolved then store

Preferred solution: Full refund

User's recommendation: Make sure you have all your information with you and very easy to go through this process

Yuvaan Nnd

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Verified Reviewer
| map-marker Montrose, Colorado

Mainly my review is of the Safeway Pharmacy Customer service which is horrible!

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I have now experienced customer service problems at the Montrose Colorado Safeway Pharmacy on multiple occasions and it will be the last time I ever step foot in a Safeway or Albertsons store ever again.

My problem stems from the *** poor customer service and treatment of customers that this store has exhibited. I have consistently had issues with getting my prescriptions filled at this location. I have ongoing medications that require filling, and I can honestly set my watch by the problems created when getting this location's employees to do their jobs. They have next to zero common-sense problem-solving abilities it appears and the problems continue even when I have gone out of my way to facilitate communication breakdowns between not only my doctor's office, but also my insurance company customer service representatives.

My problem this time, (which is similar to every other time), began with me requiring a refill of 2 of my ongoing medications. These medications are vital to my ability to perform day to day activities and every time there is a delay, I suffer complications. I contacted the Safeway Pharmacy to check on refill availability today 01/11/2024. I contacted my doctor's office and had the medical staff call in for a refill of one of the prescriptions. The second prescription had a refill legally on file with written authorization from my Medical Doctor so getting them filled should not have been a problem. I contacted Safeway Pharmacy and spoke with Arial who was the pharmacy representative. She explained to me that they would be in processing, and it would take till after 3pm Mountain time before they were ready. No other problem or delay was expressed at that time which was approximately 10am that morning. I waited till after 4:30pm before going to pick up my prescriptions just to make sure there was plenty of time for them to do their job. Upon arrival at approximately 4:41pm I was told that due to an Insurance policy change that medical preauthorization was needed and a call from my doctor was required...even though this was an ongoing prescription fill and one that I have had prescribed for years, let alone that my doctor had called in this newest refill earlier in the day! I asked what exactly they needed and then stated I would call my doctor's office to get the prescription taken care of. It was told that both of my prescriptions would need this authorization. After talking with my doctor's office and then contacting my insurance company to solve this authorization problem, I waited another 2 hours to attempt to pick up my prescriptions after ensuring that both the doctor's office and insurance company were made aware of the problem and had contacted the pharmacy to solve this issue. When I returned, Arial stated that the authorization was approved for the one medication, but the other had not been authorized as of yet. I then stated my displeasure at how much of my valuable time was wasted on this problem and that I had contacted everyone involved and was assured that they had communicated with Safeway Pharmacy on this matter. I then decided to at least fill the one prescription since it was approved, and that Arial had verified that. I was then told that prescription was not put back in for processing by Safeway (her) and that I would have to wait longer until they could get it filled. I then asked about the other prescription and why it wasn't authorized yet. I was told that it was due to the insurance company being contacted by my doctor's office. I then explained that I had already talked with my doctor and the insurance company earlier and was assured it was taken care of by both parties! I then stated that I would go ahead and pay out of pocket price for that one prescription so that I could get it filled and just not worry about insurance coverage on that one since that was a problem. I was told by Arial that they could not do that due to Safeway Company Policy. I then explained to her how that made no sense since this was a prescription that was already on file with them, that they had been submitted an electronic filing for that particular prescription from my doctor and that this was not any brand-new prescription...being that I had that one filled for over 2 years now at this location! I was again told it was company policy and I would have to come back. I then asked to speak to the Pharmacist to discuss this problem at a higher level. I was not provided the name of this lady upon her arriving at the counter and she did not offer her name. She only commenced to parrot the same company policy statement that Arial had stated. I tried to explain to her the commonsense issue here and how it should not matter how I pay for my legal prescription as they have it on file, had spoken with my doctor already and had verified it as a legitimate prescription awaiting filling! I was then threatened with them calling the police if I did not leave because she didn't like my level or tone of voice! I told her go ahead and call them as I had not done anything wrong and she didn't have to approve of my voice level or wording, only that she needed to do her job! I also stated how they had wasted a massive amount of my time and fuel with all the traveling back and forth for my prescriptions and countless phone calls to attempt to solve the problem which they had created! After being threatened with calling the police again, I told them *** with them and left! I am now considering legal action due to the mental stress wasted fuel and time, and the medical problems which I am now experiencing due to being without my prescriptions for an extended period of time, and threats of police calling which I was faced with by these employees for Safeway Pharmacy. This is beyond unacceptable, and I will not rest till this matter is dealt with properly and solved to my satisfaction! These employees should be fired!

Ron Ringstaff

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User's recommendation: Do not use this Pharmacy at Montrose Colorado!

Pauletta Yut

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Verified Reviewer
| map-marker Lynnwood, Washington

Ripped Off by Discount System Again

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I purchased a shopping cart full of groceries and used the digital scan on my phone to take advantage of some deals.

I didn't get any of the discounts from the coupons. The soda was priced at "buy 2 get 3 free" and I was charged for 3 and got two instead.

That wasnt' even a coupon, it was just a pricing screwup.

This has been an ongoing problem for more than a year and since I've started tracking the issue I've noticed it happens at EVERY Safeway store. It's time to take bigger steps than going back for a refund every time I go shopping. I won't spend money at Safeway again unless I want yet another receipt full of errors.

Where is this money going?

Who is profiting by taking advantage of people? Nobody likes a thief.

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User's recommendation: Shop elsewhere or keep every receipt to get your money back.

3 comments
Alan W Svd

No comments

Alan W Svd

No com

Cindy L Mdz

I have been trying for a very long time to keep the word for Fiskars scissors. But I can tell that Fiskars don't keep their word because every one on the hundreds of scissors that I have bought says the have a lifetime warranty.

But I guess not. Cindy Lansdale 1-580-318-****

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Lance H Mjv

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Verified Reviewer
| map-marker Yakima, Washington

Amanda manger in Yakima WA denies me microwave use

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Safeway - Amanda manger in Yakima WA denies me microwave use
Safeway - Amanda manger in Yakima WA denies me microwave use - Image 2
I bought food from this store, after paying I ask manager Amanda to use the employees microwave to heat it up. Explaining to her my semi broke I am in a rental and don't have one in my truck. She absolutely refused, I said everything in your store is from truck drivers and you just crap on them? I told her she can bring it in there I don't have to go, she didn't care at all and said no.
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Loss:
$5
Pros:
  • There is food there
Cons:
  • Management is inept
  • No respect for people that carry there food across america

Preferred solution: Apology

User's recommendation: I would not support a store if they have no respect for who brings there food.

Karen D Cfd

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Verified Reviewer
| map-marker San Francisco, California

Complaint about an employee

Hi, I am a 25 year customer of Safeway. On 4/2/2024 I went shopping in your Vallejo CA store, #1631!

Vanessa was my cashier! She was working in the liquor section and she was sending away all of the white customers and waiting on the African American customers! Before she sent me away she was talking to the African American customer ahead of me saying things like, I have a real job not like this and Im sending the customers away so then I dont have to do any work. She was so so rude and it was very obvious the way she feels when she was sending all of the white customers away and taking care of the black customers and talking so much talk to the black customers too!!

The way that Vanessa treated me and the other white customers and also talking badly about her job and talking bad about Safeway too I was trembling with anger! I really did want to say something or react but I thought to my self that I should go about my complaints in the right way. As a long time customer of Safeway I would really really appreciate it so much if someone would take the time to talk to Vanessa about this issue please. Also, she does not wear a name tag at all and she makes your shopping trip feel like you are bothering her and disrupting her time too!

If I were a manager or upper level person at Safeway I would just observe Vanessa and see the way she acts and how she disrespects your Safeway store by talking bad about the store and she acts like she is above and better than the customers (not the black ones)! Please look into Vanessa and do not let her keep on doing all of these awful things to your customers and to your Safeway too. Thank you very much for reading my email.

Karen. Delaney

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1 comment
Guest

It is not fair to you, this employee or the company to not file a complaint at the time and let the manager address the situation.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker North Powder, Oregon

New card

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Safeway - New card
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Needed a new card, old card worn out. And thats all. No complaints. XXXXXzzzzzxxxxxzzzzzxxxxxzzzzzxxxxx
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User's recommendation: Customer Service very helpful

Gary M Gye

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Verified Reviewer
| map-marker Aptos, California

Pharmacy Delays

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Tried to have a prescription filled at store located at 1304 N Liberty Lake Rd, 99019. Not the first time there.

Called 24 hrs after doctor sent prescription, told they could partially fill order. David says will be ready in an hour. Stopped by 2 hours later and had not been processed. Asked to step to the side and would let me know when ready.

Lady leaves register and goes to another station. No communication about my order or that I am waiting. Waiting over 30 minutes and John after waiting on 5 other customers asks what I am waiting on. States "I didn't wait on you immediately " then goes to check.

Another tech comes up and says we have other people besides you to wait on. Unsolicited and not true as nobody was in line.

States I will have to just wait over to the side again. Maybe another 30 minutes.

I said forget it. I would appreciate it if I had been told it would be such a long wait.

Never explained reason. My observation was nobody communicated with anybody.

Not a team just a bunch of bodies doing busy work.

Terrible service. I will not be shopping at Safeway in the future.

Nobody cares about customers.

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Pros:
  • Wide selection
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Avoid at all costs

Heather L Htd

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Verified Reviewer
| map-marker Los Angeles, California

My Son was Falsly Accused of Stealing

I live across the street from your store #2944. Myself or my son have shopped in that store close to daily for the last 2.5 years. On 02/19/24 my 28 year old Schizophrenic son and I were in the self check out line. I noticed an employee walking really fast approaching my son, almost running. She gets within 3 ft of us and blurts out (with almost all self check out kiosks full): you stole a case of water from here last week! Both my son and I were completely taken aback. He looks at her and at me and says no I didnt, I paid for it. She says no you didnt. ..

Needless to say I need a call arrive at a resolution

#2. My son used my card to pay for the water -

#2. My son may have mental illness but he does not steal. He NEVER has.

#3. Of all the things why would he steal a CASE OF WATER???

#4. She embarrassed my son, myself and she was out of line. The whole area stopped and looked at us.

#5. If what she says is true why didnt she stop him before he left? It isnt like you can move too swiftly with a case of water in your hands! Why didnt she stop him AT THE TIME of supposed theft of water?

#6. Show me the bloody video.

Now when I go into the store she gives me attitude. If she gives anything it better be an apology to both my son and me.

That was a load of crap and handled about as unprofessionally as is possible. The event screams of discrimination, profiling, and assumptions. It was hurtful, inappropriate and hugely damaging to a young man who has enough *** going on but to be falsely accused of a crime that he didnt nor has ever committed is ludicrous.

Here is the irony: I actually liked this employee prior to this. I would LOOK for her and check-out with her. Now? I find her to be someone who is discriminatory, uneducated, and in need of training. Training on how to deal with people who suffer handicaps and she can kiss my ***

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3 comments
Guest

How would she know if suffers from a disorder? My neighbor has the same disorder as your son and I only know it because he told me.

Guest

“Show me the bloody video.” Hey, quit it. No cultural appropriation here. UK residency required.

Guest

So what did your purchase history show on your computer for day in question? What did the manager say when you immediately asked THEM to check your purchase history?

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Joshua B Ojw

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Verified Reviewer
| map-marker New York, New York

Urgent: Discrimination and Safety Concerns During Recent Store Visit

Dear Safeway Customer Service,

I hope this letter reaches you under better circumstances. I am writing to express my deep concern and disappointment regarding a distressing incident that unfolded during my recent visit to the Safeway store located at 1100 North East Broadway, Portland, Floor 1 Lloyd Center.

On Jan 3 at approximately 3pm, I entered the store and quickly became aware that an individual was following me throughout my shopping experience.

This person, who claimed to be part of the theft prevention team, initially justified the surveillance by stating it was due to my possession of a bag. What struck me as particularly absurd was his assertion that my carrying a grocery bag with Trader Joes insignia made me a subject of suspicion.

I must emphasize that this was not a backpack or any type of unconventional bag; it was a standard grocery bag from Trader Joes. How such a commonplace item could be misconstrued as suspicious is beyond comprehension. This only adds to the distressing nature of the incident, as it highlights the arbitrary and unfounded nature of the individuals actions.

Upon questioning his motives, the situation escalated when he explained that he was observing me because I was on my phone upon entering and looked around the store.

I must emphasize that this explanation is unfounded and, frankly, insulting. Firstly, I was engaged in a phone call, making it impossible for me to be surveying the store attentively. Secondly, the claim that he observed me looking around is questionable at best, as I was not yet in the store at that point.

What unfolded next was both disrespectful and racially motivated. As I questioned the unnecessary surveillance and his abrupt departure from our conversation, I felt a distinct sense of degradation and disrespect.

It became apparent that my race played a role in his discriminatory actions, making me feel unsafe and targeted.

In light of these events, I immediately approached the store manager to report the incident. The manager assured me that they would address the matter with the involved party. However, I feel compelled to escalate this complaint further, as the individuals behavior was not only unjust but also indicative of a larger issue that should be addressed to ensure the safety and dignity of all patrons.

I must emphasize that my fear for my life during this incident stems from the fact that I am not a resident of the area, and as such, no one should have knowledge of me or reason to follow me. I am merely visiting a friend, who is the only person I know in the vicinity, and he was at work during this incident.

The inexplicable surveillance and the discriminatory treatment I faced during this visit are deeply unsettling.

I implore Safeway to conduct a thorough investigation into this incident, taking appropriate action to rectify the situation and prevent any recurrence. It is disheartening to experience racial profiling and discrimination in a public space in the year 2024, and I believe it is crucial for Safeway to take a strong stance against such behavior.

I appreciate your immediate attention to this matter and trust that Safeway is committed to fostering an inclusive and safe environment for all customers.

Sincerely,

Joshua Bature

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User's recommendation: Don’t go there is you identify as a minority

Patty R Wsy

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Verified Reviewer
| map-marker Escondido, California

Horrible coupon program

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The digital coupon program is a joke. It is difficult to navigate. Until this is corrected we will be taking our business to Vons which is a little further away but worth it. rid og this confusing couget
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User's recommendation: get rid of this confusing digital coupon program rip off!!!!!!!

Olivia A Xbv

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Verified Reviewer

Harassment and Game Plying By Some Safeway Employees

I was harassed by a Safeway employee who refuse to tell me his name so I could submit a complaint about him.

By several of the employees at the same store, they laughed at me and they played games by overcharging me, making me wait for the cash register to come to their place, waiting for the guy to unlock the cart. YES, at this location of Safeway you cannot leave the store with the cart.

And you have to wait for the guy who watched you leaving. You have to call them several times so he will star moving...

Safeway Store # 344

9160 W.

Colfax Ave. Denver, CO

Incident Date: March 11, 2024 at 10:39 AM

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Preferred solution: Investigation for the harassment and game playing. Apology. Punishing the employee that thinks it is ok to intimidate and harass a customer.

User's recommendation: I don't recommend this place.

Cathryn B Onm
map-marker Sandy, Oregon

No one in sandy Oregon pharmacy answers after calling all day. Refill not showing in progress.

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Pharmacy at Sandy Oregon 97055 Safeway did not answer phone all morning. Customer service put me through and I was told they did not have enough pills to refill and now I will need to wait until the following day to get filled. That is why I always call ahead of time. Thank you!
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Kim M Cpl

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Verified Buyer
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Verified Reviewer
| map-marker Gridley, California

Product quality

Safeway - Product quality
Safeway - Product quality - Image 2
Updated by user Oct 23, 2023

No further information from either company.

Original review Oct 07, 2023
I purchased the Ravioli Beef pasta dinner on 10/2/23. The package states the pasta includes Savory Beef, Mozzarella, Ricotta and Parmesan Cheeses inside pockets of Oregano Pasta. I did not see nor taste any of the cheeses mentioned on the package. It's possible the package I purchased was a bad batch regarding missing cheeses. I would like another package to see if it's better. If not, then a full refund. I purchased this product as the ingredients made this product sound delicious. Very disappointed.
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Loss:
$6
Pros:
  • Great product selection and pricing
Cons:
  • Some employees do not ask if i need help

Preferred solution: Try one more package. If it's the same then a full refund.

Remington Bhr

Safeway parking lot homeless camp

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Safeway located at 2255 gellert south san francisco has a homless camp located in its parking lot. Around the camp and near the entrance of the store you will find abandoned vehicles.

bags of drugs. Broken glass. Human *** and bottles of urine plus beds couches exercise equipment plus much more. I sent a complaint but since then the homeless count that lives in the safeway parking lott has gone up.

It's also very dark they probably refuse to turn on any lights at night in that section of the parking lot because it shields the homeless camp from being seen. It's not just a neusiance its not healthy for the neighborhood

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Preferred solution: Clean up the filthy parking lott

User's recommendation: Lock you vehicle don't leave pets or valuables unattended not just in the parking lott but also In the store

4 comments
Guest

You can send your local elected officials a “Job Well Done” card. Those police officers are not only NOT working OT, part of their workweek is now sensitivity training.

Guest

Don't worry,,,They'll close that one too and build condos. You people BEGGED for this during the Summer of Floyd. Enjoy it...

Guest
reply icon Replying to comment of Guest-2481548

Yep! And they continue to vote in people who will not only keep allowing this, but will encourage it!

Guest
reply icon Replying to comment of Guest-2481548

This is what happens when you elect everyone from council to president on a “feel-good” rather than concrete solutions. There is NO ONE to show up.

The police have been defunded. The homeless and where they camp aren’t even on the authority’s list to handle.

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Anonymous
map-marker Concord, California

Missing items and bad service

I would like to inform you about my experience. I had ordered for rapid pick and paid the extra fee, however it took more than 10 minutes for a staff to bring out my items.

While waiting after 5 minutes I got a text my item have been picked up and thats when I called the store. After some time a lady came rushing out and started to throw things in my truck to a point where she dropped my French bread on the ground and picked it back up and threw it in my trunk! She was extremely disrespectful to my items that I had paid for. Upon my return to home I saw I was missing watermelon and that she placed the bread and bun under a 64oz bottle juice and basically crushed the bakery items.

Im so very unhappy with everything that happened and plus not receiving all my items. Only 3 items were in good condition that I ordered from 18 items!

Sadly Ill never visit this location again and share my experience on Goggle. When I called the store to complain theres never a manager available to talk to.

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