Safeway
Safeway Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safeway has 2.2 star rating from 228 reviews; 19% would recommend. Rating distribution is largely unfavorable, 47% urge improved customer service and 53% say they won’t return.
Key Takeaways for Future Customers
- Read recent Safeway reviews before ordering; expect convenient locations but potential website/app access problems.
- Be prepared to follow up on refunds and billing if issues arise and consider club/membership app limits.
Negative Feedback / Risk Areas
- Frequent Safeway customer complaints about poor customer service and rude staff.
- Website and app outages, billing errors, delayed refunds and gift card activation failures.
- Inventory gaps, high prices, and inconsistent honoring of digital coupons and promotions.
Positive Feedback
Customers value store location and layout and report helpful employees and occasional successful escalations resolving access issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safeway has 2.2 star rating from 228 reviews; 19% would recommend. Rating distribution is largely unfavorable, 47% urge improved customer service and 53% say they won’t return.
Key Takeaways for Future Customers
- Read recent Safeway reviews before ordering; expect convenient locations but potential website/app access problems.
- Be prepared to follow up on refunds and billing if issues arise and consider club/membership app limits.
Negative Feedback / Risk Areas
- Frequent Safeway customer complaints about poor customer service and rude staff.
- Website and app outages, billing errors, delayed refunds and gift card activation failures.
- Inventory gaps, high prices, and inconsistent honoring of digital coupons and promotions.
Positive Feedback
Customers value store location and layout and report helpful employees and occasional successful escalations resolving access issues.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issue was resolved
- - Safeway/Albertsons access restored as of 02/27/2026 after rebooting router/modem for 10 minutes; Mich from escalations and Ken Chan helped resolve.
Issue accessing Safeway / Albertsons. As of 02/27/2026 the issue was resolved.
I can now access the website. Mich from Albertsons escalations team contacted me. I contacted Ken Chan @ "MIGHTY PC." Ken is outstanding and helped me resolved the issue.
I unplugged the router and modem for 10 minutes. Plugged back in and the issue was solved.
Mich
Escalations Team
2420****
Preferred solution: Nothing since the issue was resolved.
User's recommendation: Contact Ken Chan @ Mighty PC. He has been able to resolve issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Visited Safeway store 1550 at 7300 Roosevelt Way on Oct 17.
- - Self-checkout used two cards; first charged $61; refund not posted.
They had said that they have refunded the money and it's not their fault but it didn't get put back on when I tried to show them the transactions history that it never got put on and that's when they decided to Banner from the store
Now they said it's been refunded but it's been 2 weeks still nothing
Don't even ng your getting your refund. Bget it before you leave the store or you ain't getting at all
Still aint on my card
Everything was all good except for a couple. Rude employees from when we ask for location. They told us to refer to the app. Then when we get to check out at the self, check out.
We rang everything up and when It's time to pay.We had to use 2 different cards on the first card.It took $61 And we were going to pay the remaining on a different.Come to find out that car has been deMagnetive The\n Cashier came over named Kaden. We told him that he has to manual into the car.
D he said we can't do it there. We have to come Uber to his case, so he's suspended our Are transaction and when he pulls it up on his\nSwipe the card it declined it When he Voided the transaction The money was supposed to go back to card But it did not\n He flat out refused at first to do anything about it until a manager came over, and then he planned it on the financial side that we have to wait 7 to 10 days, McDonald's to get ahold of the store the next day.We did pretty much not going to do anything about it
- Normally a family store
- This branch ppl are stuck up and ya
Preferred solution: Full refund
User's recommendation: Dont go to this branch ppl are ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGiftcard purchase issue at Safeway
- - Two $50 Shell gift cards were bought at Safeway.
- - Cards declined at Shell and were not activated.
- - Shell says cards not activated; refund not received.
I purchased two $50 Shell gift cards on October 13 at the Safeway self-checkout in Store 2028, Flagstaff Plaza Way Safeway. The machine malfunctioned, and I didn't get a receipt until a staff member helped print it.
When I tried using the cards at a Shell station right after, both were declined. The next day, my husband and I went to customer service; I tried to explain, but the lady was impatient and said Safeway isn't responsible for sold gift cards, telling us to call the number on the card. We did call; the Shell card support confirmed both cards were never activated and told us to contact Safeway again. My husband went back to Safeway, and the same lady finally agreed to call someone and confirmed both cards weren't activated; they'd process a refund.
It's now been over a week, and we still haven't received anything.
This experience has been very frustrating and time-consuming. Please help resolve this issue quickly and make sure it doesn't happen again.
- Convenient
- Bad service
Preferred solution: Full refund
User's recommendation: Keep all your gift card receipts, don’t always trust the store purchases.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: UNABLE TO ACCESS WEBSITE
- - Cannot access Safeway online since 02/13/2026.
- - Disabled senior citizen who cleared cookies and cache asks for help.
Mich from Safeway emailed me to try to resolve the issue with not being able to access website. Safeway did contact me via email and attempted to resolve the issue.
I ended up contacting Ken Chan @ "Mighty PC." He and his company are the best.
He gave me SIMPLE instructions on how to resolve the issue. Ken's SIMPLE instructions resolved the isssue.
CS when it comes to the website it is poor. No response and I have called numerous times. I cannot use the website to communicate with them in writing.
I am unable to access the website. 'Pardon our interruption...' 'We are having technical difficulties...' message.
02/13/2026 order groceries online. Since that date, I have not been able to access the website. I am not having issues with other websites, just Safeway. I like shopping at Safeway.
I am a disabled senior citizen. I have done all that I have been told to do to clear my computer of cookies, cache, etc. Nothing has worked.
Help clear up this issue. Thank you, Gina Cervantes
- Unable to access website to order groceries
Preferred solution: ACCESS TO THE WEBSITE TO ORDER GROCERIES ON LINE.
User's recommendation: I gave up on Safeway's website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: UNABLE TO ACCESS WEBSITE
- - Safeway shows interruption since 02/13/2026.
- - I cannot access Safeway online; other sites work and I cleared cookies and cache with no fix.
I am unable to access website. "PARDON OUR INTURRUPTION..." "WE ARE HAVING TECHNICAL DIFFICULTIES..." message.
02/13/2026 order groceries on line.
Since that date I have not been able to access the website.
I am NOT having issues with other websites JUST SAFEWAY.
I like shopping at Safeway.
I am a disable, senior citizen.
I have done all that I have been told to do to clear my computer of cookies, cache, etc. Nothing has worked.
Help clear up this issue.
Thank you, Gina Cervantes
- Lously webiste site no access to website
Preferred solution: ACCESS TO WEBSITE SO I CAN ORDER GROCERIES
User's recommendation: I gave up on Safeway.com
Sacramento, California
App update info
Representative stopped answering on the call. My issue was not resolved. Extremely frustrating experience
User's recommendation: Don't do it
Spearfish, South Dakota
Incorrect item and overpayment
- - -Ordered 5-7 bone-in prime rib, paid 90.16.
- - -Pickup showed 3 bone-in prime rib; label read 65.03.
- - -Fixing this was hard; 25.00 theft and staff attitude.
Ordered 5-7 bone in prime rib; paid 90.16 on line. Pick up was 3 bone in prime rib with lable showing 65.03.
Trying to correct this was like pulling teeth.
It's not over. Tomorrow will be another day of completing the correct and the horrible attitude of the DUG woman...who reminded me "I have feelings, you know..." her way of ignoring the issue of 25.00 theft.
User's recommendation: Do your shopping manually.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Rude employee
- - A shopper says someone left Safeway with unpaid groceries around 5:30 pm.
- - The manager was rude; the shopper says they should be fired.
Woman leaving the Safeway store with a loaded cart of groceries that were not bagged around 5:30 at night not paid for, when I told the manager she asked me what did I want, in a very rude tone of voice. I was very surprised at this response, I told her someone had just left the store with a cart of groceries and she told me there was nothing she could do about it and went about teaching a new employee the register.
I was upset about the way she talked to me so then I left the store without getting my food.
This manager should be fired. Not sure if I will ever shop at Safeway again.
User's recommendation: I will never tell any one to not shop at your store but unsure if I will ever shop at Safeway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Clara, California
Need refund asap and some compensation
- - Charged my EBT and voided receipt; refund promised.
- - It's been 45 days; refund not received.
- - The $31.65 charge was voided; refund not received.
Charged my EBT and then voided the receipt, and I've called, and they said they were refunding me, and it's going on 30 days. You guys took the last of my money, and it's been 45 days, and I haven't received my refund.
I'm pissed and starving.
You guys should compensate me for all this time that I've had to go without eating. $31.65 is what you guys charged me for and then voided, and I never got the refund.
Preferred solution: Full refund
Asked to have someone call me back no call back
- - Hasn't heard back from supervisor; requests the incident video.
- - Lebanon, Oregon store manager refused video/witness; cops were called.
Was ok but still have not heard anything back from a supper visor my number is 458266****
Would like to see video of what I'm being accused of ,there was no problems til manager started coming up with excuses to kick me off ,if someone can either walk out of you're store ,or still $500 of grocery from a s for dash n take off with a cart full of grocery there stupid ,first of all n it's my right to defend myself ,if this even happened ,the manager at you're lebanon Oregon store is refusing to show me the video or provide a witness
He also said he will call cops if I didn't leave property ,so I moved to sidewalk off property n he still called the cops so please could someone please call me back
Why didn’t you tell the cops to go look at the video?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
Account Balance / Safeway Select Debit Card
- - Baker City–LaGrande orders were handled.
- - Management is handling the resolution; a Safeway Select Visa balance was set and used twice in LaGrande.
I Have And Had Multiple Online Orders Delivered And For Pick Up From Baker City Too LaGrande And Was Cameron And Carol Reason Are The Safeway Management / Supervisors In Charge Of Handling The Resolution Of My Specific Situation They Made An Account And Placed A Balance To A Safeway Select Visa Credit Card That I Used But Of Twice In The Local LaGrande Oregon Safeway Grocery Store I Am Asking We Do It All Once Again For My New Balance And Available Safeway Select Visa Use In The Store Thank You It Is Appreciated Dearly. Sincerely Your Customer ,Just Heather Eve Limbaugh
- Extremely reliable
- Over worked employees management carters maintenance supervisors and shoppers
Preferred solution: Full refund
User's recommendation: Just Ask
Portland, Oregon
App isn't giving me a coupon
Fix the Problem for me. I am unsure if it is because another person living where I am living has used the coupon, but they are my roommate so h should be able to use it too, with my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honolulu, Hawai'i
Bait & Switch Masters
- - The bagel deal was not honored due to an error.
- - Digital ad on site wasn't updated.
- - Half the time sales are out or misprinted.
After reaching out to multiple stores and a manager on-site, I finally reported the price discrepancy to DCCA and BBB.
Safeway strikes again! After making a special, very inconvenient trip to take advantage of an advertised deal on bagels, we got there only to be told that it was an error and not being honored!
First, how hard is it to change a digital ad on your own website? Secondly, why should their customers bear the brunt of their mistakes?
Thirdly, fully half the time I go in for a sale either they're out or it's a misprint. Just not worth the time and gas anymore.
- Pretty store
- Constant bait and switch
Preferred solution: Price reduction
User's recommendation: Find a store that respects your time and intelligence and fixes their mistakes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped me
Talked to customer service in store and called company dispute phone number both said couldn't refund or replace items...RIPPED Me OFF
...Didn't honor coupon and wouldn't give me refund for 8 dollars .the...y rippe.d me of for. ...zzzzz
Spanaway, Washington
I spent too long on the phone and when I got the email with the transcribed conversation of what the agent typed the agent didn’t summarize the scenario correctly
- - Thomas is the Front End Manager at Bridgerton Way Safeway.
- - He refused a refund due to a digital receipt, saying only paper receipts are accepted.
Front End Manager: Thomas @ Bridgerton Way, Univeristy Place Safeway. He didnt want to refund me for product I returned because I had a digital receipt.
He said they only accept paper receipts? What!?
Honolulu, Hawaii
Price gouging in Lakeport California Safeway after remodeling. Been shopping there for 10 years will not go back, the shop at Bruno's
Safeway in Lakeport has more crap in the aisles it's difficult to navigate or to find anything. About in-store turkey that I've been purchasing three times a week for 10 years has changed to some to a fatty brand that I will no longer purchase. Yeah, try and get someone's attention at the deli section because they're busy making sandwiches
User's recommendation: Prepare to stand in line as Express checkouts are limited to one
About
,
Safeway is an online information source. The web site provides different food and wine guides, recipes, vegetarian selection, birthday party ideas, and information about holidays and financial services. The web site safeway.com has a number of categories that make it easier to find information needed. These categories are: world news, primetime, nightlife, this week, ABC news today, politics, money, health, entertainment, sports, law, travel, and some other categories. This web site is very easy to use. Safeway always offer a top headline and a top story in each category. Safeway is considered to be a reliable source of information.
Safeway is ranked 110 out of 1232 in Supermarkets and Malls category
USA
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You’re trying to resolve a $60 issue and think it’s okay to use voice/text to communicate with a business? Your post is rambling and all over the place. Pure laziness on your part.
You need to have someone help you write your post next time.
It was voice tip text and it wouldn't let me edit so chill