Original review updated by user Jan 24, 2021
Purchased a prime rib for Christmas Day dinner at Castro Valley store. Told meat cutter what I wanted & he got one for me.
Exp date was 12/27/20. I opened the package on 12/25 to let it come to room temp and the smell was horrid. The meat was obviously bad. No way was I going to go to Safeway on Christmas Day but I was furious because our dinner was totally ruined.
We had to eat leftovers from Christmas Eve. I usually cook on Christmas for my entire family but because of Covid, we were only 4. THANK GOD! I will NEVER rely on Safeway meat again.
I did receive a refund the following day. They should have provided extra compensation given the circumstance & it didn't have to be anything big. I never even heard an apology from the person who handled the transaction.
And this is not the first time I have had to return spoiled food, but it is the last. This store has gone so far downhill in the past few years, it is pathetic.
User's recommendation: Be very careful with their meat & perishables.
Product or Service Mentioned: Safeway Meat.
Safeway Pros: I used to like the store, Convenient, Starbucks.
Safeway Cons: Unprofessional behavior, Food quality has gone downhill, Questionable people hang out in the parking lot at night, Incorrect pricing, Very low stock & very high prices.
Thank You for Your Reply! We are processing your message.