Just had a bad experience at Safeway renting a Rug Doctor.
The lady at the counter "Samantha" was very stern when I
rented it yesterday saying that if I was even a minute
over 24 hours she would charge me for another day.
Ok. I made a mental note.
Then she said I had to clean it before I return it. She
didn't go into too much detail.
When I returned it, "Samantha" said that there were hairs
on some filter I didn't know about. These Rug Doctors
were difficult enough for me to figure out.
And there was about 3 tablespoons of water on the waste
tank that I couldn't pour out because of the lack of a
spout. No matter how you turn the tank you can't get the
last bit of water out. I think you would have to take
a towel and get your hand in there somehow to get every
Samantha then declared the Rug Doctor dirty and was going
to charge me $27.05 for a "cleaning fee". I have rented
these machine many times before and was never charged a
I complained but Samantha was a stone. So I started to
take a picture of the water left in the machine. And
Samantha yelled out "NO PICTURE TAKING IN SAFEWAY".
She refused to give me her name even though I finally
noticed she had a name tag on. I asked Samantha for a
supervisor and asked for her name.
I talked to a Danielle. Another Safeway employee that doesn't
know how to smile. She looks like and has the demenor of
the actress Rebecca De Mornay in the movie THE HAND THAT
ROCKS THE CRADLE except she has black hair.
The manager Danielle said she was was powerless to help because
I am a customer of Rug Doctor and that Safeway has nothing
to do with the rental. And that Safeway doesn't make any
money from them anyway, so I would have to take up my
complaint with Rug Doctor.
Then before I gave permission another man Jose(?) took the
machine before I could take the pictures I wanted to take.
Well I've been a customer of Safeway for 50 years. More
actually. This Safeway had a bad manager about 5 years ago
but he quickly disappeared. I've never seen Danielle so I
think she is new. So I suspect this new rapaciousness and
severe demenor of Safeway is likely due to her.
Product or Service Mentioned: Safeway Manager.