I WILL NEVER USE THIS GROCERY DELIVERY SERVICE AGAIN.
I did not receive substitutions for items out of stock as I'd requested for the second time. Last time it happend I complained about the shopper's inability to read and this time it was worse. They carry at least 6 different brands of bottled water and the shopper didn't bother to sub the one that was out of stock and there were 2 other items that were also not delivered!
Customer service said that you cannot deliver them because "those people have gone home" (a 24-hour store and no one can deliver me the items that were supposed to be sent). I had to get in a cab directly after the delivery and go to the store. Funny thing is, they weren't even out of 2 of the 3 products that I requested! Next time I'll try Giant (Pea Pod).