Product: Safeway Customer Care Clear all filters (58 of 58 reviews match)
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I have been a customer of Safeway Stores for over 25 years. I have been a regular customer of your Antioch location several times a week for the past 4-years. ( Please feel free to verify this using my name/club card.) On 12/31/2017 at approximately 8:45p, I paid for...
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2.4
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Safeway Customer Care
#1159835
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Billy was clean cut and not afraid to talk to customers and he was not over board on the friendly but was nice and casual friendly. He didn't have to even look up or could have pretended not to notice me but he went further and asked what he could help me with. He comes through as a dedicated person to his job and I want you to know that he is a definite asset to Safeway...
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5.0
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Safeway Customer Care
#1135188
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11/15 2017 safeway #1556 ( coos bay, Oregon) I was there to turn in my bottles..the bottle area was so dirty and the machine did not work. I took the slip of the few bottles i had gotten through to the customer counter..i rang the bell and waited...and waited..I rang...
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Safeway Customer Care
#1132083
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Safeway - Lousy checkout person

#1165839
3.3
Details
she didn’t finish packing groceries and started on next customer. Very discourteous. Her name was Mina
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Safeway - Sw Allen and Murray

#1148337
The Starbucks here takes close to thirty minutes for a cup of coffee. Its ridiculous. Either hire another person to help or don't offer a Starbucks in your store. Its the worst experience.
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Safeway - Bad customer service

#1117683
1.0
Details
Went to order some cupcake for my sons birthday party and there were 3 employees there one was in the back putting frosting on a cake and two where chatting. I asked for some help and they gave me a ugly look and rolled there eyes as if i was bothering them. I refuse to spend money where i am treated i trash
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Safeway - Poor!

#1070318
1.0
Details
One of the reasons I do not shop more at Safeway is the express checkout is usually closed even during 4-6 pm when store is busy. Sprouts is way better. I waited about 20 minutes in a regular checkout lane for 3 items. Either open up the express checkout or install self checkout!
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Customer service
In my local Safeway Store in San Francisco it constantly has people with their dogs (these are not service animals, mostly Pit Bulls) I am an animal lover but this has become ridiculous. When I bring this to managers attention all I get is " what's the problem" Store...
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3.3
Product
Safeway Customer Care
#1126632
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I am an old customer who has gone to safeway for years and used my phone number but could not get anything to work for two and a half hours, during which time I spoke to 5 reps, one was terrible 4 were great! Ah ha we thought we had it done untio I want to Safeway at...
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1.8
Product
Safeway Customer Care
I liked
  • Mgr that used to be at grant and craycroft
  • Usual
I didn't like
  • Dirty run down store
#1122905
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m from Safeway.com they left the following message. Your club card was invalid if you do not call us back by 9:15 a.m. you order will be cancelled. No callback number was left. When I called the number that appeared in my call log no one ever picked up. I call back and...
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Safeway Customer Care
#1118481
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I will from time to time write a personal check for my groceries, I was told that you will not accept them any longer because I do not write them often enough? I am retired from the Safeway Denver Division and receive retirement checks monthly from you!! since leaving...
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2.8
Product
Safeway Customer Care
I didn't like
  • Check cashing policy
#1117865
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People need to really look at whats going on in the Safeway Store.. i know for a fact that if there out of something-they'll replace with other and/or give you a rain check- I have lived in Keizer for three years and not once did I get a rude employee.. if anyone of...
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4.8
Keizer, Oregon
Product
Safeway Customer Care
#1115267
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Furthermore, Safeway also does not have a readily available in-house complaint number to deal with these issues. Companies that care do not let their phones ring unanswered. There is no need to make a a longer complaint than this the fact that this requires 100...
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Safeway Customer Care
#1088972
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Not sure what else you need getting to one hundred words is not what I needed tried on three occasions to text Safeway but there site is not user friendly for elderly people. Must be under 70 to be able to use there site I guess Now I have to count my words to made a...
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Safeway Customer Care
I didn't like
  • Service
#1065223
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