Where do I begin... Lets see I had ordered groceries from their delivery service. I had ordered them Tuesday morning and choose a time for same day delivery because I happened to be off that day.
I received a confirmation email with the receipt and confirming that my bank card had been charged and gave a delivery time window between 8:00 pm to 9:00 pm. So i thought ok great everything is good.
Well later in the day i received a call from the driver who stated that he may not be able to deliver my order that day due to a new rule stating that he cant deliver past 10:00 pm. I had advised him that the time frame I chose for my order was before 10:00 pm. He said that he understood and would call be back. I wanted until 9:15 pm with no call back so I then call him. He then stated that he was running behind and he would be unable to make it out my way to drop off my order. And that I just needed to take it up with corp.
I then contacted the corp number given of course by that time they were closed. So I contacted them at 7:00 that Wednesday morning mind you it was close to an hour wait to get a hold of anybody. And when I finally did. The lady informed me that there were no delivery times available for that day either and that i would just have to wait till later to get my order. She stated that she could give me a 15.00 credit toward my next order. Really?? I spent over 200.00 on my order and all you can do for me is give me a 15.00 credit. That is a big slap in the face and a big *** in customer service. She then said that i will receive my order that next day at 8:00 am.
I received my order at almost 9:00 am and when i got the order all the meat that i had ordered was brown and looked like it was left out. All the fruit was moldy. Never again will I shop at Safeway. I have posted on Facebook as well on Twitter and warned all my coworkers, Neighbors and Friends and Family do not use this service. The Customer service is horrible. They don't deliver on their promises and time lines. And they are giving you food that could possible make you sick.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: Poor customer service, Lack of empathy, Bad product, Time frame, Wait time.