I went to a Safeway in Burien WA to pick up one item. The few open checkstands were packed and so I went to the self check stands.
The computer screen was ambiguous as to whether it was functional. I asked a clerk (male) if it was working and he flippantly said, "No,that's why the weird screen is there." I asked why there wasn't a sign on it since it did not indicate on the screen that it was dysfunctional. He made a flip comment; and I asked,"What do you suggest? Or should I just not come to Safeway anymore?" He said,"That's fine if that's what you want!" I dropped my item and left.
The computer screen should have had a sign saying "Out of Order" at the least. The screen itself had areas to indicate express check or something to that effect.
I tried several times to work it as I thought I was doing it wrong (since I am not the most computer literate person in the world). When I made the suggestion to the guy to put a sign on it, at least he could have said, "That's a good point." I think he needs a day off to assess his attitude or look for another job.