I was pushing my cart in the meat department, near where the floor guy was cleaning the floors. I fell, hard enough that the nail polish on my left foot came off as I tried to break my fall with my shopping cart. I hit my shin on my shopping cart and I was limping.
I stopped the floor cleaner and told him that he needs to put up a wet floor sign, but he told me that he didn't understand me and did not speak English. So, I went to look for anyone else to report the incident. I found the manager who was walking in the front of the store, asked him to stop because I just fell down. He asked if I was okay. He said he was sorry and that he was going to check and see if he could find a wet floor sign. I limped around for the rest of my shopping, and I complained about it to my cashier. He offered to have me fill out a claim form -- which was not offered to me by the manager. When I asked him why the manager did not offer to have me fill this out, he couldn't answer. I told him that I take this very seriously and I showed my bruises to the other customers.
He went to look for a claim form, but could not find one. He had me write down my name and contact information so that someone could get back to me. I was so angry, and the pain was still setting in, by the time I got to my car, my leg hurt so bad that I could not rub the bruise. I was humiliated because I was not taken seriously.
Product or Service Mentioned: Safeway Cashier.