Not resolved

I ordered a grocery delivery. I received receipt and confirmation number.

It never showed up today. When I called customer service they told me that the store called me to tell me there was a problem processing my order. Then they canceled it. I never received a phone call or voice mail.

The service rep told me that my phones reception must be bad because they called "several times". I checked my order and it still says it was successfully completed and that it was delivered! I am fuming mad that I was charged for an order that I didn't receive and that the customer service agent was no help

At all!!!! I will never use this service.

Ever again! I am so mad I won't shop at safeway ever again!

There are several other options in Petaluma. I don't need the hassle!!!!

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Mar 14, 2015.
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