We just moved to Littleton, CO, and have both a Kroger and a Safeway right around the corner from us. Signing up for the Kroger rewards card took 5 minutes and we got two key-chain cards for scanning. Easy.
Today I went to the Safeway and asked to sign up. The clerk handed me 1 credit-card size Club card. I asked for a 2nd for my wife. Here's where the fiasco began:
> I was given a 2nd credit-size card for my wife
> the two cards have different account numbers, so we'd end up earning rewards separately
> when I asked about this, the clerk said I had two options for combining the accounts:
1. go to the Safeway website (I did this, and it didn't recognize either account number!)
2. call 877-SAFEWAY - I did that and, as of RIGHT NOW, I've been on hold for a rep for 30 min and 15 seconds! (while listening to bad music with horrendous sound quality)
This is a joke!! It's no wonder that Kroger's market cap is 3 times that of Safeway, and their stock is going up, not tanking life Safeway's.
Product or Service Mentioned: Safeway Website.