I ordered a cooked Thanksgiving dinner from the local (29th St.) Safeway in Spokane, WA. The ads show a steaming turkey surrounded by steaming sides of food.
Nowhere was it mentioned in print or the graphics that the entire Thanksgiving dinner is pre-packed frozen, generic-brand items - nothing in the dinner is fresh cooked or ready to be served. Also, the dinner was pre-ordered, but some of the sides were never delivered to the store. Customers were notified in person when they picked up their dinners Thanksgiving morning - most other stores are closed that day at options are very limited. I called the manager to complain and he stated he would offer me a full refund two hours before my guests are supposed to eat...really?
Also, the frozen turkey in this dinner needs to be thawed for three days- if you know the meal is frozen and the customers don't, it probably makes sense to REQUIRE pickup three days before Thanksgiving?
Pre-packaged frozen food also requires access to a stove, pots and pans, and a sink to clean up the mess - this was not a dinner ready to eat by any means. Safeway's false advertising led to a lot more pain for our family this year (much more than the $59.48 we are out); hopefully, by requiring Safeway to use accurate advertising in the future - no other family will have to go through this nightmare on Thanksgiving next year...
Product or Service Mentioned: Safeway Thanksgiving Dinner Deal.
Reason of review: Not as described.
Monetary Loss: $59.
Preferred solution: Full refund.
I liked: Location.
I didn't like: Misleading advertising.