While shopping at my local Safeway Dec 17th I saw some plates on sale I liked. They were displayed in a large box on a shelf.
The plates were displayed facing forward standing on their side. When I went to remove the plate in the front all the plates moved towards me like a domino set and they came tumbling out on to both of my feet (about 20+ plates). I was in instant pain but just wanted to get out of there. A kind employee came to my rescue.
I checked out ($120. worth of groceries) and went home. When I removed my shoes I knew I had sustained some serious injuries to my toes, they were bleeding, swelling and already turning black from the blood under my large toe nail. I had never had anything like this ever happen before.
The gal at the store had taken my name and number and said she would report it to their corporate office in Pleasanton CA and they would call me in case there was an injury. The next day my foot was so swollen I went in to my doctor and they took an x-ray and drilled a hole in to my nail to relieve some of the pressure from the bleeding. I waited several days for a call from Safeway Corp but no one called. My foot required a second doctors visit due to the pain and bleeding.
I was not able to get a shoe on my foot. The doctor said it had now become infected and I started on antibiotics, still no call from Safeway Corp office. I decided to call them. After leaving 2 messages and still no return call I finally got a risk management person on the line and that was a real joke.
I kept trying to explain I wanted a report taken in case anything serious came from this infection but she was so busy talking over me I could never finish a complete sentence before she interrupted. I have MS so my immune system is already compromised and infections are always a concern. After 2 weeks of pain and still not able to wear a shoe I had a 3rd doctors appointment with a podiatrist. My toe nail was 75 percent lose from the nail and he said it will probably fall off and that I would not be able to wear a shoe for at least 2 to 3 more weeks until the infection is fully healed.
All verification of doctors visits, antibiotics as well as photos of the injury were emailed to the corp office. Safeway Corp risk management was horrible to deal with and the woman I had to deal with just kept saying there is nothing we can do for you unless you want a $50. gift card or maybe she could go a little higher. This was so insulting to me.
There was no kindness or empathy what so ever. She repeatedly said they don't pay for medical visits. It has now been 3 weeks and I have to wear an open toe post-op med shoe if I need to leave the house. I have no intention of bringing a lawyer in to this, I'm not that kind of person but I will never shop in their stores again.
The stress of all of this has caused a major flare up of my MS symptoms causing additional problems. I decided to just end this stress and accepted a very small $200.money order from Safeway Corp and try to concentrate on getting my injury fully healed.