Not resolved
Customer service

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.

The pharmacy manager knows absolutely basic ethics of consumer handling. I strongly suspect that there is some kind of ethnic/religious background discrimination by the pharmacist.

Here are the issues that I experienced in the last six months.

1. She ignores me specially when I am 1st one in the line

2. Lies about her staff being busy

3. The staff does not even know what re-fills are ready for me.

4. Gives me broken and only half the tablet but very reluctant to acknowledge the problem or take responsibility.

Product or Service Mentioned: Safeway Pharmacist.

Reason of review: Poor customer service.

Preferred solution: The pharmacist and its staff need to be disciplined..

I didn't like: Unprofessional behavior.

Company wrote 0 public responses to the review from Oct 15, 2014.
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